Terms and Conditions of Sale

Prescription Requirement

In the United States, a prescription or order from a licensed healthcare professional is required for the device to ship. Please fax prescription to 940-328-0888 or email to info@epii.com. If you do not have a doctor and would like to use telehealth to obtain a prescription, click here.

Processing & Shipping

Please allow 1-2 business days for processing before order ships. Alpha-Stim M or AID orders require a prescription before processing. Refund of shipping charges will not be provided due to carrier delays.

Return Policy

While the Alpha-Stim is significantly effective when it is used correctly for 9 out of 10 people who use it, it will not work for everyone. If the Alpha-Stim is not working well for you, please first contact your healthcare practitioner, your local authorized Alpha-Stim distributor, or EPI for technical and/or clinical support.

If for any reason you wish to return your Alpha-Stim, you may return it within 30 days of purchase and get a full refund, less a 10% restocking fee. Product must be in good, working, resalable condition and returned with all accessories, packed in the original case. Valid only for your first product purchase. 30 day money-back guarantee excludes devices not purchased directly through EPI.

Service

The Alpha-Stim is not user serviceable. To obtain service, first contact your authorized distributor or EPI for advice or a Return Material Authorization number (RMA). If necessary, send the entire device, with all accessories, packed in the original case, if available.

Send it insured, freight prepaid, and include a copy of your invoice and a note describing the problem. Please do not forget to include your return address, including country, and your phone number, along with fax and email if you have them.

5 Year Limited Warranty

Electromedical Products International, Inc. (EPI) warrants to the original purchaser (and no one else) that each new Alpha-Stim is free of defects in workmanship and materials under normal use for a period of 5 years from the original purchase date, except for accessories. Warranty/product registration must be completed online to validate the warranty.