Return policies, service and warranty coverage
While the Alpha-Stim is significantly effective when it is used correctly for 9 out of 10 people who use it, it will not work for everyone. If the Alpha-Stim is not working well for you, please first contact your healthcare practitioner, your local authorized Alpha-Stim distributor, or EPI for technical and/or clinical support.
If for any reason you wish to return your Alpha-Stim, you may return it within 30 days of purchase and get a full refund, less a 10% restocking fee. Product must be in good, working, resalable condition and returned with all accessories, packed in the original case. Valid only for your first product purchase. 30 day money-back guarantee excludes devices not purchased directly through EPI.
The Alpha-Stim is not user serviceable. To obtain service, first contact your authorized distributor or EPI for advice or a Return Material Authorization number (RMA). If necessary, send the entire device, with all accessories, packed in the original case, if available.
Send it insured, freight prepaid, and include a copy of your invoice and a note describing the problem. Please do not forget to include your return address, including country, and your phone number, along with fax and email if you have them.
5 Year Limited Warranty
Electromedical Products International, Inc. (EPI) warrants to the original purchaser (and no one else) that each new Alpha-Stim is free of defects in workmanship and materials under normal use for a period of 5 years from the original purchase date, except for accessories. Warranty/product registration must be completed online to validate the warranty.